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CS2400 error

Redfly
Joining in

I've had an issue with BBC1 and BBC2 for weeks. An App not accessible error appears with a CS2400 error. I habe tried restarting the box. I have also contacted virgin and was given a 5 day resolution time but this has elapsed and its still not resolved. 

What is going on here and how can I get it resolved? The people I spoke to at virgin don't seem to have an idea what is going on, but checking these forums its doesn't look like an isolated issue.

Thanks 

31 REPLIES 31

any ideas what to try now?

cheers

Hi benbmw1980

Thanks for getting back to us. What we can do is arrange for an engineer to visit and look at replacing the TV box for you. I've popped over a PM so I can take your details 😊

Beth