Forum Discussion

Robert37's avatar
Robert37
Tuning in
26 days ago

Netflix - error code is CS2400

I have upgraded to tv360 on both my Virgin boxes but I can’t access Netflix on one of them. . What’s the solution?

4 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    26 days ago

    Hi Robert37,

    Have you tried following the instructions from the online help for /tv-error-codes/cs2400/ ?

    Also if you swap the boxes around does it fix the the CS2400 error, or does the issue follow the box to the new location?   If it works in  the new location, does it still work on the other box?

     

      • roy247's avatar
        roy247
        Hero
        26 days ago

        You could try rebooting the box, if it doesn't work you could also try a factory reset using the keep recordings option sometimes that works.

         

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    26 days ago

    Or subscribe to Netflix independent of VM eg. Smart tv. More reliable and gives you more flexibility over sub changes.