on 10-03-2023 18:01
I've had an issue with BBC1 and BBC2 for weeks. An App not accessible error appears with a CS2400 error. I habe tried restarting the box. I have also contacted virgin and was given a 5 day resolution time but this has elapsed and its still not resolved.
What is going on here and how can I get it resolved? The people I spoke to at virgin don't seem to have an idea what is going on, but checking these forums its doesn't look like an isolated issue.
Thanks
on 10-03-2023 18:09
Hi @Redfly
The error is still being investigated see <<< this post >>>
It mainly affects BBC channels - there is a workaround.
You can force the BBC channel to play without the pop up reappearing if you hit the back button on the 360 remote when the error message appears, and then press pause and play
on 13-03-2023 12:46
Hello Redfly
We're sorry to hear of the BBC issues experienced and the frustration this has caused, we appreciate you taking the time to raise this via the forums and welcome to the community.
As newapollo has advised this is a known issue we're working on to resolve as quickly as possible, please try the 'work around' offered and let us know if this helps.
Rob
on 15-03-2023 20:28
Thanks for the reply. I have been using the work around but it isn't really a long term solution (and I have had to do this since reading about it on the forums here weeks ago). Does anyone have an idea when is this likely to be fixed?
on 18-03-2023 09:29
Hi @Redfly
We don't have a set timeframe but as soon as the issue is resolved, we will update the thread.
on 25-03-2023 19:29
This issue has still not be resolved for anyone wondering.
on 27-03-2023 20:57
Hi @Redfly
Apologies, this is something we're continuing working on fixing asap.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 06-04-2023 11:30
on 10-04-2023 10:58
Hi @Doudar,
Apologies that this issue is impacting you as well. Our team is still working on resolving this issue.
We do apologise that this is still ongoing. We'll update the thread as soon as we have an update on this.
Thank you.
on 29-05-2023 23:46
This CS2400 error shows on my BBC channels now. I phoned up and was told it would be fixed 25 May. That deadline has expired and still get the error. Needs resolving