Virgin Media Community

[Redfly]

I've had an issue with BBC1 and BBC2 for weeks. An App not accessible error appears with a CS2400 error. I habe tried restarting the box. I have also contacted virgin and was given a 5 day resolution time but this has elapsed and its still not resolved. 

What is going on here and how can I get it resolved? The people I spoke to at virgin don't seem to have an idea what is going on, but checking these forums its doesn't look like an isolated issue.

Thanks 

[newapollo]

Hi @Redfly 

The error is still being investigated see <<< this post >>> 

It mainly affects BBC channels - there is a workaround.

You can force the BBC  channel to play without the pop up reappearing if you hit the back button on the 360 remote when the error message appears, and then press pause and play 

[Robert_P]

Hello Redfly

We're sorry to hear of the BBC issues experienced and the frustration this has caused, we appreciate you taking the time to raise this via the forums and welcome to the community.

As newapollo has advised this is a known issue we're working on to resolve as quickly as possible, please try the 'work around' offered and let us know if this helps.

Rob

[Redfly]

Thanks for the reply. I have been using the work around but it isn't really a long term solution (and I have had to do this since reading about it on the forums here weeks ago). Does anyone have an idea when is this likely to be fixed? 

[Ayisha_B]

Hi @Redfly 

We don't have a set timeframe but as soon as the issue is resolved, we will update the thread.