Forum Discussion

Redfly's avatar
Redfly
Joining in
3 years ago

CS2400 error

I've had an issue with BBC1 and BBC2 for weeks. An App not accessible error appears with a CS2400 error. I habe tried restarting the box. I have also contacted virgin and was given a 5 day resolution...
Robert_P's avatar
Robert_P
Icon for Forum Team rankForum Team
3 years ago

Hello Redfly

 

We're sorry to hear of the BBC issues experienced and the frustration this has caused, we appreciate you taking the time to raise this via the forums and welcome to the community.

 

As newapollo has advised this is a known issue we're working on to resolve as quickly as possible, please try the 'work around' offered and let us know if this helps.

 

Rob

  • Redfly's avatar
    Redfly
    Joining in
    3 years ago

    Thanks for the reply. I have been using the work around but it isn't really a long term solution (and I have had to do this since reading about it on the forums here weeks ago). Does anyone have an idea when is this likely to be fixed? 

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Redfly 

      We don't have a set timeframe but as soon as the issue is resolved, we will update the thread. 

      • Redfly's avatar
        Redfly
        Joining in
        3 years ago

        This issue has still not be resolved for anyone wondering.

  • Charlee88's avatar
    Charlee88
    Joining in
    2 years ago

    I have the same problem with prime when trying to use, also my virgin 360 box keeps making a clicking noise….

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Hey Charlee88, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

      Are you only having this issue with Prime?

      If so have you tried to delete and reinstall the app at all? 

      Has prime ever worked for you?

      Also when you say clicking is this when it turning on or clicking all the time? Cheers