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Boxes not recording

Joining in


none of my virgin 360 boxes will record.  I keep getting the message “sorry we couldn’t do this for you, please try again later”

i have done a factory reset

i have switched both boxes on and off

both boxes are connected 

please help! 😀



Hi Cookie26,

Assuming you only have 2 boxes are they both upgraded V6 boxes with hard drives and neither will record, or is it a 360 main box and mini box. If it's 2 upgraded V6 boxes then it might be a internet connection problem to Virgin's servers, are apps still working Ok.

If it's a 360 main box and mini box can you pause live TV for a few minutes on the main box and then watch it, if you can't then you probably have a faulty hard drive and will need the box replacing.



Forum Team
Forum Team

Hi there @Cookie26 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with the recordings and a big thank you to roy247 for their help so far. 

I've taken a look and I do think it would be best if we arrange for an engineer to come take a look into this for us, so I will pop you a private message so we can investigate. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.