BBC1 Pixilation issue

[Blueboy56]

I have a Virgin 360 box and have been encountering pixilation issue on BBC1 and some Sky/BT channels. I have checked all leads are plugged in and rebooted the box, without any variation. Any suggestions on how to rectify this signal issue would be appreciated, as it’s very annoying.

[japitts]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

Digital TV platforms (including VM) carry channels in small clusters, known as multiplexes. A signal fault affecting one multiplex will affect all channels carried on that frequency, but other muxes will be unaffected. The allocation of channels across multiplexes does not follow EPG positions, and is (to the end user) random.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Vikki_M]

Hi Blueboy56

Thanks for your post and welcome back to our community.

I'm sorry to hear you're having some picture issues with one of the boxes.

I'll need to send a hit to the box.

For this to work the box will need to be switched on.

I'll send you a private message now to arrange a suitable time for us to do so.

Please look out for the envelope in the top right of the page and pop back to me when you can.