After advice from 3 different tech guys on the phone I finally got one who talked me through how to solve the problem So the fault is fixable it's just getting the right agent to talk you through it
Disabling Dolby Audio on the 360 Box is not a solution; it is a direct admission that it does not support Dolby Audio and that any quality soundbar is therefore redundant. Despite this, Virgin are still knowingly promoting the 360 as supporting Dolby 5.1 to prospective new customers. Virgin Team - this appears to be a breach of the Trades Description Act?
Your correct and it didn’t work. So not a solution.
So in addition to the sync issues with Dolby that I’ve had ever since getting the box and the odd issue with sync on certain channels even with Dolby switched off, over the past few days I seem to be getting sync issues on every channel even with Dolby switched off.
I’m fed up with this box between this and the bizarre way it seems to store recordings. Give me the V6 any day over this!
Tried again yesterday to request a roll back to V6. Same ol same ol do this do that, saying that it cant be the box because I have a signal, refusing to view this thread and then closing the ticket as resolved.
I'm waiting a week then complaining to Ofcom, trading standards and the media.
I don't think my request is unreasonable to be reverted to V6 since 360 does not work as advertised.
I can understand why Virgin are near the bottom on trustpilot !
I'm also experiencing the same issue using LG C1 to which I've recently upgraded. Interestingly, I didn't have this issue using the v360 box and my old Panasonic LCD TV. Setup otherwise exactly the same..
