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NickDon89
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Message 231 of 269
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Re: Audio Sync problem with new 360 box

I think the first time I posted in this thread was in June, last time the Virgin forum team responded was back in August/September when they told us all they had an open ticket and it was being escalated.. Four weeks has gone by since we received an email asking to confirm the set up we had from Virgin media… Any chance of an update from the Virgin team?

 

Gabnum
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Message 232 of 269
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Re: Audio Sync problem with new 360 box

Hi I have disconnected HDMI arc cable from Tv to sound bar and just connected the optical cable works ok for sound no lipsync  but sound bar has to be switched on or off via sound bar remote. It’s not ideal Virginmedia should sort it out but I’m not holding my breath  Hope this helps. 

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Joemolloydublin
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Message 233 of 269
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Re: Audio Sync problem with new 360 box

I have excatly the same issue , sound goes , picture stays and sound returns in a minute or two distorted for a few more seconds (30) then returns to normal.

Is there a fix for this? I installed 350 box 2 weeks ago, have tried every combination of wire/ port and can't solve this bug. HELP!!

Gabnum
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Message 234 of 269
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Re: Audio Sync problem with new 360 box

Only problem I have is audio sync not had a problem with picture sorry.   Called Virgin Friday afternoon and answered strait away that was a shock.  Sorted another problem I had, advised to sort out audio issue but that didn’t work but very helpful give them a try. 

Robert969
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Message 235 of 269
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Re: Audio Sync problem with new 360 box

I've given up and have packed my soundbar away for now. It ridiculous how long they've been dragging this issue out for. The wife's happy as there's more space for Xmas decorations now 😂

Joemolloydublin
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Message 236 of 269
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Re: Audio Sync problem with new 360 box

In short...the problem with sound disappearing and coming in again distorted either was not the same or VM didn't fix it?

Gabnum
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Message 237 of 269
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Re: Audio Sync problem with new 360 box

I phoned Virgin Friday and got through strait away. 
He told me to go to settings, Audio/ Video, Dolby Audio  and tick disabled. It worked  for about 5 mins  then just lipsync. I just use optical cable now. 

Robert969
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Message 238 of 269
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Re: Audio Sync problem with new 360 box

Even of that did solve the lip sync issue how can they claim disabling dolby audio is the fix. You should be able to use all features especially audio features with a soundbar

Gabnum
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Message 239 of 269
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Re: Audio Sync problem with new 360 box

Exactly,not what we paid for but stuck in a contract they have us by the short and curlys. It better than TV speakers at the moment. I’m stuck till may if it’s not sorted by then I’m off.
Openreah and Vodaphone have laid new fiber cables  so competition for fast broadband at last. 

davidjill2018
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Message 240 of 269
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Re: Audio Sync problem with new 360 box

Likewise had sound and video issues, never had a single issue with V 'upgradded" to 360 nothing but problems, had box exchanged finally Friday still same issues. If I bypass Virgin box and use smart TV no issues whatsoever.

Escalating to get a V6 box back or we are off......