After advice from 3 different tech guys on the phone I finally got one who talked me through how to solve the problem So the fault is fixable it's just getting the right agent to talk you through it
I think the first time I posted in this thread was in June, last time the Virgin forum team responded was back in August/September when they told us all they had an open ticket and it was being escalated.. Four weeks has gone by since we received an email asking to confirm the set up we had from Virgin media… Any chance of an update from the Virgin team?
I phoned Virgin Friday and got through strait away.
He told me to go to settings, Audio/ Video, Dolby Audio and tick disabled. It worked for about 5 mins then just lipsync. I just use optical cable now.
Even of that did solve the lip sync issue how can they claim disabling dolby audio is the fix. You should be able to use all features especially audio features with a soundbar
Exactly,not what we paid for but stuck in a contract they have us by the short and curlys. It better than TV speakers at the moment. I’m stuck till may if it’s not sorted by then I’m off.
Openreah and Vodaphone have laid new fiber cables so competition for fast broadband at last.
Likewise had sound and video issues, never had a single issue with V 'upgradded" to 360 nothing but problems, had box exchanged finally Friday still same issues. If I bypass Virgin box and use smart TV no issues whatsoever.
Escalating to get a V6 box back or we are off......
Disabling Dolby Audio on the 360 Box is not a solution; it is a direct admission that it does not support Dolby Audio and that any quality soundbar is therefore redundant. Despite this, Virgin are still knowingly promoting the 360 as supporting Dolby 5.1 to prospective new customers. Virgin Team - this appears to be a breach of the Trades Description Act?
Your correct and it didn’t work. So not a solution.
