I think the first time I posted in this thread was in June, last time the Virgin forum team responded was back in August/September when they told us all they had an open ticket and it was being escalated.. Four weeks has gone by since we received an email asking to confirm the set up we had from Virgin media… Any chance of an update from the Virgin team?
Hi I have disconnected HDMI arc cable from Tv to sound bar and just connected the optical cable works ok for sound no lipsync but sound bar has to be switched on or off via sound bar remote. It’s not ideal Virginmedia should sort it out but I’m not holding my breath Hope this helps.
Only problem I have is audio sync not had a problem with picture sorry. Called Virgin Friday afternoon and answered strait away that was a shock. Sorted another problem I had, advised to sort out audio issue but that didn’t work but very helpful give them a try.
I phoned Virgin Friday and got through strait away. He told me to go to settings, Audio/ Video, Dolby Audio and tick disabled. It worked for about 5 mins then just lipsync. I just use optical cable now.
Exactly,not what we paid for but stuck in a contract they have us by the short and curlys. It better than TV speakers at the moment. I’m stuck till may if it’s not sorted by then I’m off. Openreah and Vodaphone have laid new fiber cables so competition for fast broadband at last.
Likewise had sound and video issues, never had a single issue with V 'upgradded" to 360 nothing but problems, had box exchanged finally Friday still same issues. If I bypass Virgin box and use smart TV no issues whatsoever.
Escalating to get a V6 box back or we are off......