After advice from 3 different tech guys on the phone I finally got one who talked me through how to solve the problem So the fault is fixable it's just getting the right agent to talk you through it
Doesn't the digital optical from 360 direct to soundbar provide a suitable workaround then. I did that around December last year and the audio sync hasnt been a problem since. Yes I know you shouldn't have to do it but it works for me
Not every one can do that without having cabling across the room… Generally it’s because of the eARC and the 360 box not syncing but we unfortunately installed everything in to the walls and didn’t put in a optical cable at the time!
Same here all my cables are buried in the chimney also you lose a lot of functions for example I can be watching something using my Chromecast or fire stick but then have audio from whatever channel the 360 box is on. (I have a optical cable from 360 to sound bar) I could route the cable from tv to sound bar but that requires a big effort to get in the chimney.
Its just not on, everything was fine in the good old days of V6 but this upgrade has ruined my virgin experience.
Sadly I'm sure a fix is simple if only Virgin treated the problem with some respect and urgency. It feels a bit like the story of David and Goliath !
Forum TeamHi all,
Thanks for your patience on this one. We understand the frustrations and can assure you, our engineering team are aware of this and are working on it.
Although not everyone will benefit, nor is it ideal, there are workarounds offered in this thread in the meantime. Some of these are:
As soon as we have any update on this, we will of course let you know.
Apologies once again.
