Apps keep freezing
My5 and Netflix maybe other apps keep freezing while in play Netflix sometimes pausing for a count of ten then click play and it plays until next time. My5 freezes after each episode of a program and...
Forum Discussion
carni2k5 wrote:Newapollo sorry I wasn’t sure which box I have but we’ve had it many years, I googled and it looked like a V6 but I’ve just re googled TV360 and it’s the same as that too.
newapollo posted a link to photos of the boxes, the difference being the remote control. Here it is again
V6 boxes run TiVo-software and have the TiVo-logo in the video prevew screen top-right of the menu. TV360 runs Horizon software and doesn't.
I’m guessing it’s the TV360 as I don’t see the word TiVo anywhere
How is the box connected to the hub because all the apps rely on your internet connection.
Have you tried a factory reset.
It's only a partial system reset and not a complete factory reset.
You are given 2 options,
Keep Recordings,
Format Disk
Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.
If the factory reset doesn't work then you might have a faulty box.
