All recordings and planned recordings lost

[Peterkelly]

Virgin 360 went off last night rebooted have lost all recordings and planned recordings can this be fixed and repaired please 

[Zoie_P]

Hi @Macleanac,
Thank you for your reply, how are things looking since your post? I have been unable to run checks on your TV box as it is unreachable, if you are still having issues please ensure it is turned on and we can take another look for you 😊
Zoie

[Macleanac]

got an engineer booked for tommorow. woke up one morning to find it off and now wont get past the welcome screen.

[Macleanac]

@zoie_P confirmed by engineer box is dead.

[Steven_L]

Thanks for coming back to us Macleanac, has your box been replaced and your services back up and running?

Kind Regards,

Steven_L