Virgin 360 went off last night rebooted have lost all recordings and planned recordings can this be fixed and repaired please
Hi Peter
Happy New Year! Thanks for your post. Sorry to hear you've lost your recordings.
roy247 is right - it sounds like your box is fault and in which case, we'd need to replace it for you.
I'll drop you a PM so I can help you with this.
If the 360 has deleted your recordings it's a sign that the box is faulty, especially if it does it more than once. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
If you have the TVGO app you could check to see if your recordings are still showing under the Saved tab because the data is held on Virgins servers.
You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin, I would try the 'keep recordings' option first especially if the data is still showing on the app.
They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;
Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.
Will do all this thanks mate
Hi Peter
Happy New Year! Thanks for your post. Sorry to hear you've lost your recordings.
roy247 is right - it sounds like your box is fault and in which case, we'd need to replace it for you.
I'll drop you a PM so I can help you with this.
Virgin Box gone off this morning at 7.00am has symbol of Virgin media box with an arrow pointing down to it The box is stuck in an endless loop of wake-up tried all the help advice still doing the same As per previous reply can you now organise a replacement box please Virgin box not working compensation due if not fixed in agree timescale Peter
TV360 box not working at all simply need a new box left. Rang 150 sent text sent WhatsApp messages nothing happened 3rd time it has gone off How hard is it to get a new box
Happened to me just before I went away for the weekend. Came back today and confirmed all recording and planned recordings lost. They were present after the recent update. Also can't stream shows from yesterday via the guide. Trying a Factory reset now and will contact virgin if it happens again.
Booked an engineer visit for Tuesday morning 16 Jan 2024
@zoie_P confirmed by engineer box is dead.
Thanks for coming back to us Macleanac, has your box been replaced and your services back up and running?
Kind Regards,
Steven_L
