Hi Peter
Happy New Year! Thanks for your post. Sorry to hear you've lost your recordings.
roy247 is right - it sounds like your box is fault and in which case, we'd need to replace it for you.
I'll drop you a PM so I can help you with this.
Forum TeamHi Peter
Happy New Year! Thanks for your post. Sorry to hear you've lost your recordings.
roy247 is right - it sounds like your box is fault and in which case, we'd need to replace it for you.
I'll drop you a PM so I can help you with this.
Virgin Box gone off this morning at 7.00am has symbol of Virgin media box with an arrow pointing down to it The box is stuck in an endless loop of wake-up tried all the help advice still doing the same As per previous reply can you now organise a replacement box please Virgin box not working compensation due if not fixed in agree timescale Peter
TV360 box not working at all simply need a new box left. Rang 150 sent text sent WhatsApp messages nothing happened 3rd time it has gone off How hard is it to get a new box
Urgently need an agent to request a new box no TV service again
Sorry to see you are continuing to have box issues.
I've seen a couple of recent posts where users 360 boxes have been updated to version 5.07. The down arrow and endless loop you are currently seeing may possibly be the result of a failed software update.
If it's possible, and isn't already set up like this, can you try connecting the 360 box to your hub via an ethernet cable, and then reboot both the hub and 360?
You should also try the following. .
Turn off the 360 at the switch; then on the box hold down both the power button and the + button at the same time. Whilst keeping hold of those buttons for a further 30 seconds turn on the 360 again .
Hopefully then the box should reboot, the power button will turn blue, and it should reset and boot up normally
Happened to me just before I went away for the weekend. Came back today and confirmed all recording and planned recordings lost. They were present after the recent update. Also can't stream shows from yesterday via the guide. Trying a Factory reset now and will contact virgin if it happens again.
Hi Macleanac,
Thank you for your reply, how are things looking since your post? I have been unable to run checks on your TV box as it is unreachable, if you are still having issues please ensure it is turned on and we can take another look for you 😊
Zoie
got an engineer booked for tommorow. woke up one morning to find it off and now wont get past the welcome screen.
