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Gottzi
Tuning in

Good evening, can someone confirm if I am entitled to the Virgin 360 upgrade, will it cost me anything and will it affect my current contract?

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

If you haven't received an invitation (by email or anything else), it might not be free you will need a reply from one of the forum team to clarify your options.

See where this Helpful Answer was posted

10 REPLIES 10

Mr_K
Knows their stuff

Beware of the functions you'll lose, its a downgrade in lots of ways. 

nodrogd
Very Insightful Person
Very Insightful Person

Changing to V360 is migration to a totally different TV platform, not an upgrade. TiVO V6 is a recording centric platform. V360 is centred around streaming content rather than recording.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Thanks for the response but it doesn't really give me an answer to my questions though.

If you haven't received an invitation (by email or anything else), it might not be free you will need a reply from one of the forum team to clarify your options.

If you do move to the 360 software and it's free it shouldn't mean moving to a new contract If you are still within your current contract, for example moving from Maxit to Mega TV package will lose TNT Sports should you move to a new contract.

Hey Gottzi, thank you for reaching out and I am sorry to hear this.

As mentioned if you got an email for a free upgrade this would be free.

However you can upgrade anytime you wish.

Matt - Forum Team


New around here?

I may of had an email but could of missed it, is there a way it can be checked?

Hi @Gottzi 

Thanks for coming back to us.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

timandsusie
Joining in

Don’t do it. 360 is hopeless the original system is far better and if you covert you can’t revert back. 

I’m now waiting for an engineer for the 3rd time I had both boxes replaced and my main box keeps resetting and I lose all recordings and have to sign back in to all my apps. When I spoke to customer service they basically said if they can’t fix it I’ll have to find a new service!!!!!