360

[Gottzi]

Good evening, can someone confirm if I am entitled to the Virgin 360 upgrade, will it cost me anything and will it affect my current contract?

Thank you

[Mr_K]

Beware of the functions you'll lose, its a downgrade in lots of ways. 

[nodrogd]

Changing to V360 is migration to a totally different TV platform, not an upgrade. TiVO V6 is a recording centric platform. V360 is centred around streaming content rather than recording.

[Gottzi]

Thanks for the response but it doesn't really give me an answer to my questions though.

[roy247 · Accepted solution]

If you haven't received an invitation (by email or anything else), it might not be free you will need a reply from one of the forum team to clarify your options.

[roy247]

If you do move to the 360 software and it's free it shouldn't mean moving to a new contract If you are still within your current contract, for example moving from Maxit to Mega TV package will lose TNT Sports should you move to a new contract.

[Matthew_ML]

Hey Gottzi, thank you for reaching out and I am sorry to hear this.

As mentioned if you got an email for a free upgrade this would be free.

However you can upgrade anytime you wish.

[Gottzi]

I may of had an email but could of missed it, is there a way it can be checked?

[John_GS]

Hi @Gottzi 

Thanks for coming back to us.

I'll send you a PM now to assist further.

[timandsusie]

Don’t do it. 360 is hopeless the original system is far better and if you covert you can’t revert back. 

I’m now waiting for an engineer for the 3rd time I had both boxes replaced and my main box keeps resetting and I lose all recordings and have to sign back in to all my apps. When I spoke to customer service they basically said if they can’t fix it I’ll have to find a new service!!!!!