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360 upgrade

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Hi got a message I can upgrade to 360 for free how long does the process take to upgrade is it best to press yes to upgrade at night then let or do it's thing overnight?


Very Insightful Person
Very Insightful Person

The conversion to TV360 involves a complete reformat of your V6's hard drive, and loss of all your recordings & series links.

I understand the migration takes a relatively short time to complete.

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Very Insightful Person
Very Insightful Person

Hi olporr 

The migration from V6 to 360 takes around 10 minutes to complete.   

The migration will be performed automatically around 5 days after you receive the 360 remote(s) unless you start the migration process yourself.

Unless the process has changed there should be an insert (screenshot below) included with the 360 remote advising how to perform the migration.  I didn't receive the insert however the instructions were printed on the inside lid of the box containing my remotes (I migrated two V6 boxes and so received two 360 remotes)

There is also a VM video explaining how to convert to 360 <here>  The video does say the process takes around 30 minutes to convert to 360 (and around an hour if also swapping out a tivo box for a 360 mini)  In reality it took me around 10 minutes in total for myself  with two V6 boxes.   If you do have two V6 boxes then if both are turned on they will both convert at the same time, so you don't have to perform the conversion separately..

upgrade v6.jpg

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Virgin Media Staff
Virgin Media Staff

Hi there, 

This video should explain all you need to know.

Essentially once you request the upgrade, you will be sent a new 360 remote control.  It will take around 2 working days to arrive and once it does you will see an install now app on your V6.  Open that and follow the instructions on screen and you'll be up and running in no time. 

You will lose any recordings left on the V6 but make a note of them; it's easy to set up new series links or Watchlists to replace them!