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360 upgrade to get Sky Sports +

Smevster
On our wavelength

So had the email about needing to upgrade to tv360 to get Sky Sports +. Question I have is does this upgrade effect your contract? Does it force you to start a new contract for example?

37 REPLIES 37

1701-e
Superfast

The small print on the email should tell you.  If not then ring up.  Bear in mind that 360 is different from TiVo and you'll lose your recordings.  

roy247
Superstar

It should be in the T&C's on the email unless they have been conveniently left off, if nothing in the email there is possibly a good chance it will be a new 18 month contract. I would take the 'give Virgin a call' advice and ask but there could be a chance the person you speak to doesn't know, they are not always aware of new email offers.

 

japitts
Very Insightful Person
Very Insightful Person

TV360 is a completely different TV platform to V6 and is fundamentally not TiVo. Sky Sports remains fully supported on the V6, and the HD multi-screen (used on Sky Tennis thus far) is being developed for the V6.

SkySports+, whatever additional functionality that provides, will be on TV360-only at launch, but has not been ruled out for V6 subsequently.

Because TV360 is fundamentally different to TiVo/V6, all your recordings & series-links will be lost as part of a migration. That may or may not be a problem to you, but should be aware. It's unlilkely the software conversion should have any impact on your contract term, but the T&Cs of the promotion would be the best place to check

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BlueLou
Virgin Media Staff
Virgin Media Staff

No recontract needed to upgrade from V6 to 360.  

Not only is Sky Sports+ not available on the V6, but Disney+, AppleTV+, Paramount+  and more are exclusive to Virgin TV 360.  Comms clearly state that recordings will be lost, but much of the content will be available on demand or via apps on the new box.  

If you are an fan of a team in the EFL you'll be missing most of your teams games this season if you dont upgrade.  

Thank you BlueLou. I’ve been asking about this for weeks and Virgin staff generally haven’t had a clue what I’ve been talking about. So it seems from what you say that (1) Sky Sports Plus EFL coverage will NOT be available on my V6 box and (2) I will get the full functionality (I.e. select from the multiple simultaneous streamed EFL games) if I upgrade to a 360 box. Can you confirm that is definitive and my understanding is correct?

HornetUK
Up to speed

A reply from a moderator on another post says VM are working on bringing Sky Sports + to the V6 box, but there is no known launch date.  So this contradicts the info given here.

japitts
Very Insightful Person
Very Insightful Person

@Second_Yellow wrote:

So it seems from what you say that (1) Sky Sports Plus EFL coverage will NOT be available on my V6 box and (2) I will get the full functionality (I.e. select from the multiple simultaneous streamed EFL games) if I upgrade to a 360 box. Can you confirm that is definitive and my understanding is correct?


My understanding is that this is a case of 2+2=5

The Sky Sports HD multiscreen used for F1 & tennis is currently exclusive to 360 but is being developed for V6. SkySports+ will be exclusive to 360 at launch for sure. If you're willing to wait to maintain TiVo-functionality with the multiscreen, that's the other side of the argument.

1: I cannot find anywhere the differences between the current HD multiscreen & SkySports+ - there must be some, but all the PR is marketing-focused thus far

2: Whatever the "new" functionality is, will certainly be TV360-exclusive for now. It "may" come to V6 after the HD multiscreen does.

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Second_Yellow
Tuning in

HornetUK and japitts - thank you for your help


@Second_Yellow wrote:

Thank you BlueLou. I’ve been asking about this for weeks and Virgin staff generally haven’t had a clue what I’ve been talking about. So it seems from what you say that (1) Sky Sports Plus EFL coverage will NOT be available on my V6 box and (2) I will get the full functionality (I.e. select from the multiple simultaneous streamed EFL games) if I upgrade to a 360 box. Can you confirm that is definitive and my understanding is correct?


This is correct.  The news on Sky Sports+ is relatively recent and our front line teams wont have all the details yet, but at launch it will only be available on Virgin TV 360.