360 upgrade problems

[HadEnoughOfVM11]

This is doing my head in.

Received a replacement V6 box yesterday (as old V6 has had the green screen error message twice & wiped all recordings) & new 360 remotes to upgrade to 360. 
Yesterday we replaced old V6 for new V6 & everything was fine except there was no 360 app to upgrade to 360 on the Home page.

Called virgin tech team who ran tests & said they couldn’t do anything but in doing so have now disconnected all of the on demand & app services. Have been told that a back office support team might phone back in 3 days. This doesn’t sound very hopeful & we’re now left in a worse position than before I phoned the tech. 

I’ve had enough of VM & their lack of helping  loyal customers who pay over £100/month for appalling customer service.

[HadEnoughOfVM11]

(I had previously replied but my reply has disappeared for some reason?)

These were the recordings made on the new V6 box (with 360 remote).

(Recordings do not carry forward from an old box to a new box.)

[Gareth_L]

Hello again HadEnoughOfVM11

If we can help with anything else at all please let us know.

Gareth_L

[HadEnoughOfVM11]

It would be nice if my original query could be answered please?

Less than a month after having issues with the installation of our 360 box & remotes, yesterday all of our recordings & scheduled recordings have been wiped off without us doing anything. This is extremely annoying especially after all the issues we've had with the initial installation. This has never happened with any of our old boxes. After a quick google search it seems to be that the box is faulty - is that the case or is it just an annoying thing that happens with the 360 virgin remote/box? Should I expect this to happen regularly from now on?

[HadEnoughOfVM11]

Still no reply from virginmedia over 2 weeks later

[Daniel_Et]

Hi @HadEnoughOfVM11, thank you for your response.

Had the box's hard drive become full? If it had, advice on how to stop your recordings from auto-deleting can be found in this article here.

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Beth_G]

Hi there,

We're sorry to hear about the issues faced with your 360 box, I can understand your frustration there.

I can see that my colleague Daniel has responded to you from another thread, so we'll continue to assist from there to avoid any confusion.

[HadEnoughOfVM11]

No, it was only on about 7%

[John_GS]

Good morning and thanks for coming back to the thread. Have your boxes just had a firmware update?