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360 upgrade failure

LJD62
Joining in

on ‎29-06-2024 17:00

Hi.  I’m having the same problem as others.  Getting an error message and live chat link doesn’t work.  I have 2 TiVo boxes and am getting error messages on both.  Can anyone help?LJD62_0-1719676656270.jpeg

 

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japitts
Very Insightful Person
Very Insightful Person

on ‎29-06-2024 17:11

@LJD62 wrote:

Hi.  I’m having the same problem as others.....I have 2 TiVo boxes

TiVo boxes can't be converted to TV360 or upgraded to V6, they require a physical box-swap.

Are you sure you don't have V6? https://www.virginmedia.com/care/tv-fault/which-tv-box 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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LJD62
Joining in
In response to japitts

on ‎29-06-2024 19:25

Must be a V6 box.  We’ve had a message saying we can upgrade

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Kath_P
Forum Team
Forum Team
In response to LJD62

on ‎02-07-2024 13:39

Hi LJD62, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some issues with upgrading the V6 to the 360 service. Checking things here, we can see you spoke to the team on Monday and they've been able to get things sorted for you now. 

Please let us know how things go once the new equipment arrived. 

Many thanks, 

Kath_P ✨
Forum Team

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