360 error TS2/2/10337 Technical glitch when accessing Apps>Subscriptions

[vantheman247]

Good afternoon,

I am also suffering from the same problem, as are many others on this forum.

I would call, but the resolution seams long winded.

I was excited to upgrade/downgrade ( depending on your point of view) because of the account control though the apps section.

Just goes to show you how wrong you can be.

I had along association with NTL/Virgin media and OP’s is word that I have see quite often on various screens.

My contract is due for renewal in early 2025 and I am seriously considering using Now TV to manage my premium content. Especially since they now offer a UHD pack and the ease in which the account can be managed.

Or I may wait until this issue is fully understood by the call centre and resolution is swift.

Frustrated,

Dave

[Ashleigh_C]

Hi there @vantheman247 

Thank you so much for your post and welcome back to the community forums, it's great to have you back. 

I am so sorry that you have faced this issue with your service and thank you again for posting, we have split your post to its own thread as we do ask the customers do make their own posts rather than tag on to an existing one to avoid us losing the original poster in the thread. 

I would be happy to take a closer look into this issue with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[vantheman247]

Good morning,

Thank you for the reply and I am sorry for the late response.

I have now responded to the PM

Thank you,

Dave