Forum Discussion

Robeff1's avatar
Robeff1
Joining in
7 months ago

360 error TS2/2/10337 Technical glitch when accessing Apps>Subscriptions

I installed my TV360 box today, and when I've gone into Apps>Subscriptions to open SkySports+, I get an error message. In the top right, there is an error code which is, TS2/2/10337 and a message which says "Oops, there's been a technical glitch. Please try again later or head to [QR code] my.virginmedia.com and sign in to your My Virgin Media account to manage your entertainment subscriptions."

I've done that, and there's no option to manage my subscriptions. SkySports+ was the only reason I took the upgrade. I've searched for the error code, with no success. Any ideas?

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    7 months ago

    Hi there Robeff1 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry that you have faced an issue with your service and thank you again for posting. I would like to take a closer look into this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

     

  • BlueLou's avatar
    BlueLou
    Virgin Media Staff
    7 months ago

    If you're a Sky Sports subscriber then just tune to a Sky Sports channel (but not News, Mix or Racing) and press the red button to watch Sky Sports+.  It's not an app. 

  • russcolesmith's avatar
    russcolesmith
    Tuning in
    5 months ago

    I'm getting the same error 'Now' subscriber I'm unable to add via my.virginmedia.com either can you pop us an email as well for a fix Many thanks

    • Carley_S's avatar
      Carley_S
      Forum Team
      5 months ago

      Hi russcolesmith 

      Welcome back to the community forums. 

      Sorry to hear you're experiencing a similar issue. 

      Can you please detail what you're personally looking to access and what is showing on your side?

      Have you recently upgraded to the 360 or have you had these services working fine before, but have suddenly now stopped working?