Sorry to butt in but I’m having a similar issue and I’ve had no help on the phone whatsoever. In fact I’m expected to wait 5 days for somebody to do a remote software update, when it isn’t a software update that’s needed- long story short as I can- I’ve just upgraded to 360, the new box is now downstairs & moved the T6 box up, removing the TiVo upstairs. It all worked well with 1 exception that has been a problem right from the start. When I say right from the start, my T6 box overheated, so a nice engineer came to sort it out because the new Internet hub wasn’t working properly either, he fixed all the Internet wires and walked inside my house with a brand-new T6 box- which he could not connect wirelessly. I was really annoyed at this (not him) because the last one worked fine l, just overheated. Over the months I’ve tried and tried, but it never works, so it’s quite obvious to me that this thing has been dropped (or similar). Now it’s been moved upstairs of course nowhere near the hub, so I cannot connect it to the Internet, it says hub disconnected, it is not because everything else in my house is connected fine- it’s quite obvious to me that something inside it is broken. I do not know why can’t somebody just bring me or send me a new one out and as long as it isn’t broken, problem resolved. Why is everything about making things more complicated and waiting? It’s quite obvious that a software update is not going to work! This is not a go at anybody personally, I just don’t understand why we have to go around the houses just to get things that we pay for to work. I’m not blaming anybody for it not connecting to the Internet. It’s just one of those things, but surely a new one would resolve it and when you get it back, you will clearly see that there is something broken inside and clearly has been right from the off. Thanks kindly whoever reads this.
