So now because of this situation I’ve also found that I can’t record anything. It’s saying my upstairs box is switched off, which it isn’t, so that’s another service I now can’t use and after a second phone call they said I’m still gonna have to wait five days to let them find it broken (flagged on a software issue when again it isn’t) or they’re going to charge me £25 but the thing is I haven’t broken it the engineering knew full well it wouldn’t connect to Wi-Fi but he didn’t have any others on the van. I’m guessing he forgot because he said he’d mentioned it but I never heard back. On another phone call to up my services, which ended up forcing me into an 02 Contract I didn’t want having a direct debit set up that I never approved, which ruined my credit score but let’s not go into that now. Never got an apology or anything over that, I’m basically got told to go away when I complained that I was supposed to be in a 24 month Contract fixed price which price increased in a matter of months- I think I’m owed one here. I haven’t broken this box. It entered my house broken, so why is nobody sending me a new one or having a the cheek to charge me? Again, I know that’s not the fault of anybody reading this and I appreciate if somebody could respond. Thanks kindly