360 box not playing recordings

[Marco68]

I have two Tivo boxes converted to 360. The second box is used by my elderly mum. Every day now for the past four or five days when she starts to go and watch something she has recorded, it will not play any recordings she just gets a spinning wheel. Once I reboot the box though it then works normally. What is going on as this cannot be right? TIA

[Roger_Gooner · Accepted solution]

A drawback of the 360 is the difficulty in playing recordings if there is a poor or missing broadband connection. I suggest a connection of your mum's box to the router with an Ethernet cable.

[Marco68]

The issue with that is that she is in an annexe attached to our house, The router is in our house and not strong enough to give a good signal to hers, hence the mesh system which a virgin engineer suggested on a visit previously. I would have to run a very long cable to reach the router.

[roy247]

You could bring that box into the house and swap it with the other one just to test it.

[Marco68]

Good idea. Recordings that my mum has set on her box are all currently falling. 

[Roger_Gooner]

The maximum length of a Cat 6 cable run is 100 metres, which is surely well over what is needed for the annexe.

[roy247]

I would swap and test the box before buying ethernet cable you might not need if everything was working until recently.

Does the box play the apps ok which is another test for the network connection.

[Marco68]

Apps work absolutely fine. I am convinced it is something to do with the hard drive on the box. As I have said all recordings start and then say recording failed due to a technical issue.

[roy247]

So did you try swapping the boxes and setting a recording to prove it's the box that is faulty.

[Marco68]

Not got round to it yet. Although after working when I last messaged ITVX on the app yesterday does not work!

[Daniel_Et]

Hi @Marco68, thank you for your posts.

We're sorry to hear about the problem you and your mum are having 😔

I can see you've been in touch with the team since your latest post. Did they manage to book an appointment for you? 

Please pop back to us at your earliest convenience.

Regards,
Daniel