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erniesone1's avatar
erniesone1
Joining in
2 months ago
Solved

Virgin Go not playing 360 box recordings

Using Go App on my Windows 10 PC.  Great for viewing live TV, boxsets etc. 

I can request the 360 box to make recordings & view what recording have been made.  So the PC is connected to the 360 box. However, I just get message "only available to view on 360 box". I can play the recordings on the TV but not on the PC. Even removed the cable from the 360 box, so both it & PC were using the same Wifi, still no result.

Was actually able to speak with a Customer Services person yesterday, who consulted "the team" and advised you cannot play recordings with the Go App.

Community messages here suggest, subject to some licensing restrictions etc, that you should be able to play recording with the Go App. Can anyone please clarify, before I try Customer Services again.

  • erniesone1's avatar
    erniesone1
    2 months ago

    Thanks, can confirm nodrogd provided the answer,

    Formula 1 on my Android tablet looked like a video game, but recording from 360 box worked. Would be good if Virgin, or Customer Services, could make this clear & save confusion :))

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 months ago

    The TV Go app can only be used on mobiles & tablets due to broadcaster restrictions. This is  because it is fairly easy to illegally copy recordings with Windows equipment.

    If you have a Windows PC or laptop, you should be using the website version:

    https://virgintvgo.virginmedia.com/en/home

  • erniesone1's avatar
    erniesone1
    Joining in
    2 months ago

    Many thanks for the quick reply. Much more helpful than Customer Services :))

    I will check your suggestion & see if using Chrome on the PC makes any difference.

    Thanks again

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 months ago

      Hi erniesone1 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

      We're sorry to hear about the problem you've been having 😔

      Please check if the suggestion provided by nodrogd makes any difference and pop back to us at your earliest convenience.

      Regards,

      Daniel

      • erniesone1's avatar
        erniesone1
        Joining in
        2 months ago

        Thanks, can confirm nodrogd provided the answer,

        Formula 1 on my Android tablet looked like a video game, but recording from 360 box worked. Would be good if Virgin, or Customer Services, could make this clear & save confusion :))