Forum Discussion

keithyboy's avatar
keithyboy
Tuning in
2 years ago
Solved

360 box - no planner, recordings, apps

My 360 box has been misbehaving since last night. The planner won't load, my recordings have all vanished, and the apps won't load. My broadband appears to be fine, and the apps are all working on m...
  • Carley_S's avatar
    Carley_S
    2 years ago

    Hi keithyboy 

    Welcome back to the community forums 

    Sorry to hear of your concerns with your set top box not showing some of it's features. 

    We can see on the systems at our side that you've since been in touch and there was actions made towards investigating this further. Please do let us know if you're having any further or ongoing issues as of today and we can support you here should you need. 

keithyboy's avatar
keithyboy
Tuning in
2 years ago

The diagnostic check shows no issues. My broadband speed is spot on, and all of my channels are there. Still no guide, apps, or recordings.

Carley_S's avatar
Carley_S
Icon for Forum Team rankForum Team
2 years ago

Hi keithyboy 

Welcome back to the community forums 

Sorry to hear of your concerns with your set top box not showing some of it's features. 

We can see on the systems at our side that you've since been in touch and there was actions made towards investigating this further. Please do let us know if you're having any further or ongoing issues as of today and we can support you here should you need. 

  • keithyboy's avatar
    keithyboy
    Tuning in
    2 years ago

    I did a factory reset before an engineer's visit. It fixed the issues but my recordings never came back. It's worked OK since.