Forum Discussion

Dash145H's avatar
Dash145H
Tuning in
11 months ago
Solved

360 TV Box has wiped all recordings, Help?

Hi, I don't know if anyone can help, but I've just had an issue with my Virgin 360 TV box. I first noticed a problem while watching a film on live TV, when I tried pausing the film it showed as pau...
  • roy247's avatar
    roy247
    11 months ago

    No you can't recover deleted recordings, there is no undelete option with the 360 software.

    If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

    You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.

    They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;

    Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.

roy247's avatar
roy247
Hero
11 months ago

No you can't recover deleted recordings, there is no undelete option with the 360 software.

If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.

They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;

Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.