Recordings Wiped

Unfortunately it sounds like you accepted an offer to update to 360. After you receive your new 360 remote's you have about 5 days to watch any recordings you haven't watched, you can then update the box yourself or it will do it automatically. This involves the hard drive being reformatted and new 360 software installed, losing all recordings and series links. The series links can only be added when the program is on the EPG.

The old TiVo box will have been replaced with either a 360 mini box or streaming box with no hard drive so no recording ability, but they can set recordings on the main box.

Your comment "it's as if the box has reset" is closer to the truth than you probably realise, and Roy has hinted at the process.

Virgin Media TV boxes run one of two software platforms, in a similar way to smartphones running either Android or Apple - or laptops run Apple or Windows. There's photos of the different boxes on https://www.virginmedia.com/care/tv-fault/which-tv-box - the V6 & TV360 can use the same physical box.

The TiVo & V6 boxes run TiVo-firmware, and it sounds like you had a V6 & TiVo in your home. The newer platform is called TV360, and runs on Horizon-firmware. You cannot mix & match these two in the same home, you either have all TV360 or all TiVo/V6. 

iPlayer is still fully supported on the V6, but as part of removing TiVo's from service, VM are promoting migrations from TiVo/V6 > TV360. The physical box which ran as a V6, is capable of running either TiVo (as a V6) or Horizon (as a TV360) software, but the legacy TiVo box can only run TiVo software.

So, what's happened in your case is.... the legacy TiVo needed swapping out because of iPlayer support ending. You have accepted an invitation to migrate both boxes to TV360. The TiVo has been physically swapped out for a TV360-mini, now running Horizon-firmware. Your V6 has had its TiVo-firmware removed, the hard drive has been reformatted and Horizon has been installed in its place - it is now a TV360.

It's too late for you now, but the ideal solution in your case would probably have been to swap your TiVo for a V6, and leave the V6 as-was. It's unfortunate that the implications of the TV360 migration - presumably - weren't made clear.

Do not accept the 360 upgrade keep the V6 box

ive had nothing but trouble since I got it a couple of weeks ago and overnight it’s wiped off all my re and all planned recordings 

Hey otronics, thank you for reaching out and we are sorry to hear about your recordings issues.

As mentioned if you do upgrade to a 360 box this will wipe everything and we cannot get these back.

You can of course not choose to have the 360 update.

To add if a box needs replacing it will most likely be the 360 box, would you like us to look into this replacment for you?