360 Does Not Record

[icemist74]

I tried to record - it says Virgin TV1 is offline, or not connecting. Turn it on to check if your recording was scheduled' - not sure what I should be turning on.  I cant see what could be offline as I can stream Disney, Netflix etc

i have v6 box do i need set that up somewhere else 

[newapollo]

Hi icemist74 

You've posted in the TV360 forum but mention a V6 box?

Which box do you have? https://www.virginmedia.com/care/tv-fault/which-tv-box 

Do you have more than one set top box? If so and they both TV360 boxes then one may be a main box which has the hard drive for recording purposes, and the other may be a mini box which is half the height of the main box as it doesn't contain  a hard drive for recordings. 

360_box_and_mini_box

[icemist74]

I upgraded our V6 box to 360 had an old Virgin box. Think I figured it out by leaving the 360 mini box in sitting room and relocating the v6 box upstairs to boys bedroom.

can record now and all seems ok 

[japitts]

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@icemist74 wrote:

i have v6 box do i need set that up somewhere else 

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To add to the previous reply, a V6 box runs TiVo-software. a TV360 box runs Horizon firmware.

Did you previously have a V6 which has been reformatted, to run Horizon-software and is now a TV360-master (thus no longer a V6)?

You've mentioned Disney which the V6 doesn't have, only TV360 & non-recording Stream.

[Daniel_Et]

Hi @icemist74, thank you for your posts.

We're sorry to hear about the problem you've been having, but we're glad it's been resolved.

Thank you for your support @newapollo and @japitts 👍

Regards,

Daniel