When watching a recorded program and when you also have multiple episodes to watch, about a minute before the program ends, a pop up in the top right warns you that the next episode will auto start in 12 seconds unless you cancel the option.The bug is, that if you do NOT cancel this, the next episode plays once the 12 second timer elapses even when the current episode has not finished.Multiple times I have had this happen to me - the pop up message gets displayed and I cancel it but I then note that the current episode has MORE than the 12 seconds shown in the pop up message??So in other words, when the next episode starts (when you do not dismiss the message), it actually starts before the current one ends....??!I have noticed this on V4.41 (and all versions before this) on the 360. I've just been updated to V4.42 so don't know if this is still present.

This thread shouldn't be marked as answered/solved as its not fixed (sorry for replying to an old thread).Some time ago I wrote a fairly long post regarding my experiences upgrading from a TIVO to a V360 box. This post unfortunately seems to have been archived.The issue discussed in this thread is my number one annoyance with the V360 box by some distance and it has nothing to do with buffer minutes at the end of recordings.What's happening is that when playing an episode of a box-recorded series the V360 box displays a next episode autoplay countdown pop-up when the episode end recording time is reached regardless of whether the program has actually finished. To put it more simply - if a series is recorded and the program runs over the scheduled end time and into the buffer period this previously mentioned pop-up will appear when the box thinks the the program has ended rather than the actual end.Suppose a series of 6 episodes of 30 minute duration each is recorded with 5 minutes of buffer time at the end. Episode 3 starts 2 minutes after the scheduled broadcast time and hence overruns the scheduled end time by 2 minutes. When watching Episode 3 this countdown pop-up will appear after 30 minutes, which is 2 minutes prior to the actual end of the program.This is similar to streaming services which show a next episode pop-up during the end credits of a box set - but the V360 box is showing the message at the wrong time. The pop-up should be shown at the end of the whole recording not at the assumed end. To stick with the example above it should appear after 30+5 minutes not at exactly 30 minutes.For me the best fix would be an option to completely switch off next episode autoplay, although I could live with a pop-up displaying 15 seconds before the actual end of a recording (ie after 30+5 minutes).The situation at the moment is unbelievably annoying as the pop-up is completely unexpected. Its not during the end credits so you end up scrabbling around for the remote to cancel the autoplay. If you don't manage this within the 15 seconds you have to exit back to the previous episode (as the box is now autoplaying the next) and fast forward to catch the last 2 minutes. Its super-frustrating and needs a fix.

Just posting to confirm this issue is still present on my V360 box on software version 5.05. In fact it never went away and is still as annoying.What needs to be done is one or more of the following:Change the default behaviour of the pop-up to 'do nothing' rather than 'autoplay' as currentlyMake the pop-up appear at the end of the whole recording not when the box thinks the end of the programme has been reachedProvide an option to turn off autoplay altogether (like iPlayer)

Adding an option to turn it off like the " keep or delete " has been posted quite a few times but no one seems to be taking any notice. 🙈 🙉

Hi all I am really sorry about this. I'll get in contact with some colleagues from the right team and raise this to them. I'll let you know once I hear anything back.

Hi Steven_L,It's a feature that the software team have introduced and doesn't work correctly for the reasons posted in the thread if you read it from the start.All anyone is asking for is an option to turn it off.

360 Bug still present...... | Virgin Media Community

deans6571
Wise owl
3 years ago
This bug is still present on the new V4.42 firmware.......
Anyone from VM gonna acknowledge this bug (posted over a week ago) ?
- Ilyas_Y
  Forum Team (Retired)
  3 years ago
  Hey there deans6571, thanks for reaching out to us.
  
  I'm sorry to hear about the bug on the 360 box.
  Are you able to show a video of the issue happening?
  It would assist in getting this sent to the technical team to resolve.
  Let us know.
  
  Kind regards.
  - deans6571
    Wise owl
    3 years ago
    Ilyas_Y wrote:
    Hey there deans6571, thanks for reaching out to us.
    
    I'm sorry to hear about the bug on the 360 box.
    Are you able to show a video of the issue happening?
    It would assist in getting this sent to the technical team to resolve.
    Let us know.
    
    Kind regards.
    Hello.
    
    I’m not posting a video because it would take too long.
    All you have to do is follow the instructions in my original post in order to experience the bug….
deans6571
Wise owl
2 years ago
Over one year later and this bug has recently reappeared.......
Whats going on?????

And still NOT fixed in the most recent update:
- Beth_G
  Forum Team
  2 years ago
  Hi all
  
  I am really sorry about this. I'll get in contact with some colleagues from the right team and raise this to them.
  
  I'll let you know once I hear anything back.
  - deans6571
    Wise owl
    2 years ago
    Beth_G wrote:
    Hi all
    I am really sorry about this. I'll get in contact with some colleagues from the right team and raise this to them.
    I'll let you know once I hear anything back.
    Any update on this - your message was posted 2 weeks ago?
Bee1000
Dialled in
2 years ago
Just posting to confirm this issue is still present on my V360 box on software version 5.05. In fact it never went away and is still as annoying.
What needs to be done is one or more of the following:
Change the default behaviour of the pop-up to 'do nothing' rather than 'autoplay' as currently
Make the pop-up appear at the end of the whole recording not when the box thinks the end of the programme has been reached
Provide an option to turn off autoplay altogether (like iPlayer)
- roy247
  Superstar
  2 years ago
  Adding an option to turn it off like the " keep or delete " has been posted quite a few times but no one seems to be taking any notice. 🙈 🙉
SaleBlade
Joining in
2 years ago
I have also suffered from a recurrence of this bug, please provide an update
Gixerob111
On our wavelength
2 years ago
Also seeing this. Thought it was just me. Watching all recorded episodes of Mr Bates v's The Post Office (ITV) and it pops up before the episode has finished. Very annoying.
Rob
- Steven_L
  Forum Team
  2 years ago
  Thanks for posting on this thread, Gixerob111. I'm looking into this at the moment, please can you confirm if this is happening on all recordings or just certain channels?
  
  If you can provide that information, I can take this to the team and ask them to look into this further.
  
  Kind Regards,
  
  Steven_L
  - Gixerob111
    On our wavelength
    2 years ago
    TBH I've only had that one series link recorded so can't really say, sorry.
Bee1000
Dialled in
2 years ago
To answer Steven_L's question this isn't a channel or recording specific issue - it happens across all channels and series recordings when watching the end of a recorded episode when the next episode is also recorded and available to be watched. I thought my other posts on this thread explained the situation - and also what needs to be done to fix it. Looking back it seems we were promised this would be forwarded to the development team on 18-Jan-2023 - almost a year ago now.
apbliv
On our wavelength
8 months ago
I am experiencing this feature now with recordings of Suspect on C4. It would be great to be able to turn it off.
thanks
Alan
Bee1000
Dialled in
7 months ago
This annoyance got me yet again earlier this evening at the end of my box recording of episode 1 of Murder Trial on BBC2 when I was unable to grab the remote within the countdown period.
An update would be appreciated - even acceptance that this is something that is not working as expected would be progress.
I'm really struggling here. If this autoplay pop-up was displayed in the last 15 seconds of the whole recording rather than when the programme timing thinks the episode end has been reached then there would not be a problem. If the autoplay box default option was to do nothing rather than play next episode then there would not be a problem. If this autoplay box could be completely switched off there would not be a problem.
To me the required change doesn't seem massively complex but VM just don't seem to be listening to their customers here.
Can we have an update please.
- Daniel_Et
  Forum Team
  7 months ago
  Hi Bee1000, thank you for your post.
  
  We've asked the team for an update on this and will look to get back to you as soon as possible.
  
  Regards,
  Daniel
  - Deanmoncaster
    Tuning in
    7 months ago
    I get this bug constantly.
    Along with another where you can start a program and the video will be at the start but if you try to spin the show on the marker is already at the end so you have to rewind the show back to where the video is just to spin it on a bit.
    Silly bugs that should never have made it out of production.
- Daniel_Et
  Forum Team
  7 months ago
  Hi Bee1000,
  
  We've received the following response from the product team:
  
  "Recordings can have a handle/buffer added to the start and finish of each planned recording, however the logic that drives this 15-second countdown to the next episode works purely off the scheduled end time in the Electronic Programme Guide (EPG).
  
  In a live broadcast scenario this is imperfect as schedule changes occur, specifically on Public Service Broadcasters (PSBs) at the weekend with various live events, with little warning. Changes to the EPG files will not cover this dynamically.
  
  As we move towards deep linking to PSBs apps in the Internet Protocol Television space, this issue will reduce significantly, but for now there are just the following options:
  
  1. Toggle the feature on and off
  2. Remove the countdown/next episode pop-up completely
  3. Move it to the end of the recording"
  
  If you have any further queries, please don't hesitate to contact us.
  
  Regards,
  Daniel
  - tarsins
    On our wavelength
    7 months ago
    Where are these options?
deans6571
Wise owl
4 months ago
Its truly shocking that I first reported this bug WAY back in September 2022 and yet here we are in November 2024 and this bug is STILL present in the current firmware of the 360.
Its beyond ridiculous....???!?!!
🙄
- Deanmoncaster
  Tuning in
  4 months ago
  Agreed!
  Here's s video of the video position bug.
  https://youtu.be/8kykwtQC4qY?si=m7vi1H3UosrYg-FG
  Basically start a recording playing, the video position goes to the end (incorrect). Rewind the video, the video now actually reflects the position of the time / location of the position indicator.
  This shouldn't be happening.
- deans6571
  Wise owl
  3 months ago
  deans6571 wrote:
  Its truly shocking that I first reported this bug WAY back in September 2022 and yet here we are in November 2024 and this bug is STILL present in the current firmware of the 360.
  Its beyond ridiculous....???!?!!
  🙄
  
  ....and here we are - 17th December'24, and the bug is still here!!
  
  And ZERO response from VM as to whether this is even being looked into or not......
  🤷🏽‍♂️

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