Forum Discussion

PaulSmith1's avatar
PaulSmith1
On our wavelength
2 years ago

Calling a virgin landline - Ringtone had changed

Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional Brit...
jimgironde's avatar
jimgironde
Dialled in
2 years ago

Matt

what I dont understand is that things are not "consistently wrong". I ring my landline every day from my O2 mobile (ex Virgin), one day I get the UK ringtone and the next day the International tone. Or I can ring twice within minutes and get the different tones. So it is not dependent upon the "type of phone ringing the type of phone"?

David_Bn's avatar
David_Bn
Icon for Forum Team rankForum Team
2 years ago

Thanks for coming back to us jimgironde.

Can you confirm if the engineer has visited your property in relation to this matter?

If so, please advise us of any updates available.

Thanks,

David_Bn

  • hotlips69's avatar
    hotlips69
    On our wavelength
    2 years ago

    "I understand that Gareth has advised that he is currently working to get some more information on this, and once a fix for the issue has been released to the firmware, we'll be sure to let you know."

    Can someone please prompt Gareth to chase up & give us an update on this thread as it's been a couple of months...even if it's just to tell us there is no update!

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for coming back to us and I will let Gareth know that you have been asking about an update for this issue.

      Kind Regards,

      Steven_L

  • jimgironde's avatar
    jimgironde
    Dialled in
    2 years ago

    The visit is planned for Monday next week @David_Bn

     

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for letting us know jimgironde and if you get the chance, please let us know how it goes.

      Kind Regards,

      Steven_L

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 years ago

      Hello hotlips69 

      Sorry for the delayed reply.

      I do have an update for you.

      If a call is made from a 21CV phone then the dial tone will remain the same as it has always been.

      If a call is made from another network, mobile or the old standard telephone line. Then it will go though our exchange as what we call an off net call. This is when the international dialling tone appears.

      The bottom line is depending who is calling who, it is possible to get different ring back tones and the only call case that we can 100% control on 21CV is a 21CV to 21CV call.

      Gareth_L

       

      • charliebrown44's avatar
        charliebrown44
        On our wavelength
        2 years ago

        Thanks Gareth for update, I'm not too tech savvy so my next question is what is a 21CV phone? Does it mean that if  the landline handset calling me is a digital touch tone phone using old style copper wiring network,or even old style rotary, which to be fair are pretty obsolete nowadays, then that's when the problem is present? Also why would this not show correct caller display info at our end?

        Cheers.