Forum Discussion

PaulSmith1's avatar
PaulSmith1
On our wavelength
2 years ago

Calling a virgin landline - Ringtone had changed

Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional Brit...
charliebrown44's avatar
charliebrown44
On our wavelength
2 years ago

Yes I share you're frustration, various callers tell me what a "strange ringtone you have" but for me the most annoying part is caller display showing "withheld" or "no number" and they are NOT withholding their number! It leaves you wondering if it's one of those annoying scam calls but I have to answer as it's more than likely family or friends.😡

Zach_R's avatar
Zach_R
Forum Team (Retired)
2 years ago

Hi charliebrown44, 

Are you having any issues with the quality of the calls at all, or just with the ringtone?

Thanks,
 

  • charliebrown44's avatar
    charliebrown44
    On our wavelength
    2 years ago

    Call quality seems fine, but it's ringtone AND false caller display info the issues.Lots on here have exactly same issues and VM have replied on this forum that they are aware of these issues and working on a fix. I won't be holding my breath!

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Thanks for confirming, charliebrown44.

      The ringing tone received on your handset when a call is incoming can be dependent on who is calling, and the backend Landline network they use - for example, a caller on the legacy copper lines may ring differently to somebody who is on a Fibre Phone service.

      I understand that Gareth has advised that he is currently working to get some more information on this, and once a fix for the issue has been released to the firmware, we'll be sure to let you know.

      We're very sorry for any inconvenience this is causing in the meantime.

      Thanks,

      • charliebrown44's avatar
        charliebrown44
        On our wavelength
        2 years ago

        Hi again Reece, well the majority of caller's hearing international tone are using their mobile phones from UK:. Sky, EE, Tesco, virgin, O2, Gift gaff..