Unknown charge

[Chars1]

Hi,
I wonder if you can help before I go mad. I previously had 2 phone contracts with you that were moved over to o2. 1 is out of contract and 1 is still in contract but I've been having an unknown payment coming out of my bank every month and just wondered if you could help me on what it is for.
I've tried ringing virgin mobile numerous times to no avail.
Please help!!

[Tudor]

Do you mean handset contracts or airtime contracts? If it’s airtime contracts you need to speak to O2, dial 202 from the handset.

[Ayisha_B]

Hi @Chars1 

Could you confirm if this is in relation to the handset contract or airtime plan?

[Chars1]

Hi ayisha,

It's for the handset and would like to know 2 things;

1. If I'm being charged for the out of contract phone

2. When does my other handset finish but I do not have my security key to see for myself.

Thank you 😊 

[Vikki_M]

Hi Chars1

Thank you for clarifying. 

I'll send you a private message now so I can help you view any loan agreement details you hold :). 

Please look out for the envelope in the top right of the page and pop back to me when you can.