Forum Discussion

Carly32's avatar
Carly32
Joining in
3 months ago
Solved

Need a phone number to pay off the finance on my virgin device plan.

Hello, can someone please advise me, I have a mobile phone through Virgin finance, I want to pay off the remaining balance. I'm getting messed around by O2 and Virgin saying neither of them can help me. Is there a specific phone number I can call? Please help. Thank you. 

  • newapollo's avatar
    newapollo
    3 months ago

    Hi Carly32 

     There's a dedicated team on 0345 602 4420. They will be able to assist with your balance and take the payment

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 months ago

    Hi Carly32 

     There's a dedicated team on 0345 602 4420. They will be able to assist with your balance and take the payment

    • Carly32's avatar
      Carly32
      Joining in
      3 months ago

      Thank you very much! Been back and forth with both Virgin and 02, without much luck. 

      • Beth_G's avatar
        Beth_G
        Forum Team
        3 months ago

        Hi Carly32

        Thanks for your post, welcome to the Community Forums.

        Sorry to hear you had some trouble initially trying to find the right team to speak to about your handset loan. I hope you've now been able to get this sorted.

        Thanks newapollo for your help with this one!

  • Slocc0121's avatar
    Slocc0121
    Joining in
    2 months ago

    Hello,

    i have a virgin mobile device contract which i want to pay off i cant get hold on anyone ive tried all the phone numbers and i keep going in circles can someone reach out to me and help me please ive been on the phone trying for 5 hours 

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      2 months ago

      Hi Slocc0121,

      Thank you for reaching back out, apologies you have still been unable to speak to someone regarding paying off the Handset loan, it is 0345 602 4420 you would need to call, I have just test called and the team are available today, please let us know how you get on.

      Regards

      Paul.