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Need a phone number to pay off the finance on my virgin device plan.

Carly32
Joining in

Hello, can someone please advise me, I have a mobile phone through Virgin finance, I want to pay off the remaining balance. I'm getting messed around by O2 and Virgin saying neither of them can help me. Is there a specific phone number I can call? Please help. Thank you. 

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @Carly32 

 There's a dedicated team on 0345 602 4420. They will be able to assist with your balance and take the payment

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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6 REPLIES 6

newapollo
Very Insightful Person
Very Insightful Person

Hi @Carly32 

 There's a dedicated team on 0345 602 4420. They will be able to assist with your balance and take the payment

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thank you very much! Been back and forth with both Virgin and 02, without much luck. 

Hi Carly32

Thanks for your post, welcome to the Community Forums.

Sorry to hear you had some trouble initially trying to find the right team to speak to about your handset loan. I hope you've now been able to get this sorted.

Thanks @newapollo for your help with this one!

Beth

This didnt work

Slocc0121
Joining in

Hello,

i have a virgin mobile device contract which i want to pay off i cant get hold on anyone ive tried all the phone numbers and i keep going in circles can someone reach out to me and help me please ive been on the phone trying for 5 hours 

Hi Slocc0121,

Thank you for reaching back out, apologies you have still been unable to speak to someone regarding paying off the Handset loan, it is 0345 602 4420 you would need to call, I have just test called and the team are available today, please let us know how you get on.

Regards

Paul.