Handset Contract

[joannesprunt]

I'm trying to find out when my handset loan finishes. I know it started in January 2021 but I’m unable to locate the email with the credit agreement number and security key. Can you help please? I believe this should have now finished but I am still getting charged.

[Nathan_B]

Hi there @joannesprunt 👋 Welcome to the forum and thanks for your post 😊

Sorry to see that you've been having issues with accessing your loan agreement details. I'll certainly be happy to have this checked for you.

I'll pop you a PM to confirm some details so this can be done.

Regards

Nathan

[Koreen_27]

Hi Nathan, 

I am also wondering the same as the above post if you could assist. 

Thank you 

[Nathan_B]

Hi there @Koreen_27 👋 Welcome to the forum and thanks for your post 😊

I'll certainly be happy to assist with this, I'll pop you a PM to confirm your details.

Regards

Nathan

[Gorgiefarm]

Hi’ I am facing a similar issue, need to know current position of my hand set credit agreement. Don’t have any details or indeed a link to a portal to access, can someone from Virgin help?

[Sabrina_B]

Hi @Gorgiefarm 👋.

Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues you are facing with your handset loan, we can bring you into a private message to get the details sent out to you, or you can call the dedicated team who will be able to access your account and provide you with details 📞 0345 602 4420.

If you wish to discuss in a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[Sabrina_B]

Thanks for joining me in a priavte message @Gorgiefarm , so glad we got your handset loan details sent to you swiftly. Should you need us again, please do reach back out.

Sabrina