Hi Gorgiefarm 👋.
Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues you are facing with your handset loan, we can bring you into a private message to get the details sent out to you, or you can call the dedicated team who will be able to access your account and provide you with details 📞 0345 602 4420.
If you wish to discuss in a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina