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Credit Agreement end

oliviatuckerr
Settling in

3 weeks ago

Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I need to update my details and make a payment and the only contact options I can find are:

I have tried everything and I don't have my security key to use online portal.

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Akua_A
Forum Team
Forum Team

3 weeks ago

Hi @oliviatuckerr 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues when trying to access your portal to make payment. To best help, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon
Thanks,

Akua_A
Forum Team

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