Credit Agreement end

[oliviatuckerr]

Hi! I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I need to update my details and make a payment and the only contact options I can find are:

I have tried everything and I don't have my security key to use online portal.

[Akua_A]

Hi @oliviatuckerr 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues when trying to access your portal to make payment. To best help, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon
Thanks,

[DanielleJaneCam]

Hi! I am having the same issue - I have a credit agreement for my mobile phone with Virgin Mobile from before they merged with 02. My airtime contract moved across to 02, but my credit agreement for my device stayed with Virgin. I want to pay off my current loan 

I have tried everything and I don't have my security key to use online portal.

[Nathan_B]

Hi there @DanielleJaneCam 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you're having issues with logging in to view your credit agreement. We can certainly help in regards to getting you access to the details to log in. However we're not able to take any payments from here.

I'll send you a PM to confirm your details so this can be done.

Regards

Nathan