Hello. I am at a loss on how to proceed. I have received a message from my bank saying they were unable to pay a direct debit to Virgin for my mobile phone handset loan agreement. I have tried to contact Virgin (who are yet to tell me they have not received the monies owed) but to no luck.
I cannot access my online account since the transfer of my tariff to O2, when I chose to reset my password I never get the email to reset I have even waited days for it, when I contact via the WhatsApp number they say they can’t help, I ring various numbers and I am caught in a never ending loop of needing to provide a home number with Virgin (I don’t have one) or an account number which when I provide one they say is incorrect.
I have even rang 02 to see if they can assist and I am just transferred to the same number for Virgin which puts me in that same never ending loop.
I don’t know what else I can do? I don’t want to default on a payment and have that impact my credit file. How do I speak to someone about this and resolve the issue? Please.
