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MW94's avatar
MW94
Joining in
5 months ago
Solved

Cannot access account - help

Hello. I am at a loss on how to proceed. I have received a message from my bank saying they were unable to pay a direct debit to Virgin for my mobile phone handset loan agreement. I have tried to con...
  • Carley_S's avatar
    5 months ago

    Hi MW94 

    Welcome to the community forums. 

    Sorry to hear you're having issues accessing your mobile account for your direct debit and payments. 

    Have you been in touch with the dedicated Virgin Mobile finance team on 0345 602 4420? They'll be the team that will be able to support you on these queries.