on 24-09-2024 11:29
Hello. I am at a loss on how to proceed. I have received a message from my bank saying they were unable to pay a direct debit to Virgin for my mobile phone handset loan agreement. I have tried to contact Virgin (who are yet to tell me they have not received the monies owed) but to no luck.
I cannot access my online account since the transfer of my tariff to O2, when I chose to reset my password I never get the email to reset I have even waited days for it, when I contact via the WhatsApp number they say they can’t help, I ring various numbers and I am caught in a never ending loop of needing to provide a home number with Virgin (I don’t have one) or an account number which when I provide one they say is incorrect.
I have even rang 02 to see if they can assist and I am just transferred to the same number for Virgin which puts me in that same never ending loop.
I don’t know what else I can do? I don’t want to default on a payment and have that impact my credit file. How do I speak to someone about this and resolve the issue? Please.
Answered! Go to Answer
on 24-09-2024 11:49
Hi @MW94
Welcome to the community forums.
Sorry to hear you're having issues accessing your mobile account for your direct debit and payments.
Have you been in touch with the dedicated Virgin Mobile finance team on 0345 602 4420? They'll be the team that will be able to support you on these queries.
on 24-09-2024 11:49
Hi @MW94
Welcome to the community forums.
Sorry to hear you're having issues accessing your mobile account for your direct debit and payments.
Have you been in touch with the dedicated Virgin Mobile finance team on 0345 602 4420? They'll be the team that will be able to support you on these queries.