Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hello we have had the same problem - I’ve got the box but cables gone missing through a build - kept box covered and same place It comes on it don’t have the feed to the channels - realized the cables were missing can you help thanks
I have an old style TiVo box as our one and only box and was wondering about changing to a v6 or 360 box; is there an charge for doing so?
In June a Virgin engineer informed us that we had an extremely weak signal which was responsible for some of the problems we had been experiencing. We have had this same problem on a number of occasions in the past and it has always been fixed with a...
Hi,The red light has been on all the time for several weeks now although the internet and Tv are working okHow can I report this fault ,as I have tried turning on and off etc as advised but no change
How long should a guide and planned recordings reset take?
Hi everyoneWe have 3 Virgin Media boxes, two V6 ones and a very old TiVo box. As of yesterday the TiVo has completely given up the ghost and I’m sure needs replacing, hopefully with another V6 box. I have tried to get through on the phone to customer...
Hi. We had a virgin engineer out back in June to install a second coax point in readiness for a second TV box. Everything was fine with the installation except we still had building work going on so the engineer was unable to feed the coax cable thro...
I have sound but no picture - I have tried turning everything off including the TV and after about 1 min turning all back on again and still the same.I can go into the smart TV and the picture is fine so pointing to the Virgin Box
Does Maxit TV include Channel 5 catchup? When I try to see a C5 programme on catchup, I am asked for a PIN.
I am having the exact same problem, tried al the fixes, still doing it on two Tivo boxes
