Green Screen
can someone help, i can't talk at all my screen has gone green can i book a visit on here pls? steve
Forum Discussion
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The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system nor a direct line to VM.
That usually means RIP tv box.
calm down, i can't talk .
If you can't talk you will need to wait for one of the forum team to respond which might take 2 to 3 days.
You can also try using the chat option through your account or you can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112.
Can't say how good those options are as I haven't used them.
The WhatsApp number is 0780 3089 684
You can also contact VM on Social Media by either messaging
Facebook: https://www.facebook.com/virginmedia/ or Instagram DM (@virginmedia)Thought they might have changed but wasn't sure.
Facebook 😝
got a new box fitted on monday, does anyone know how i go about applying for a partial refund , and thanks to most of you , steve
- Steven_L
Forum Team
Hello Teaser241,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you were experiencing but glad they have been resolved now.
If you wish to request a refund, you can raise a complaint via your online account here, the team will look into this for you and get back to you with an update, this can take up to 28 days for the complaint to be fully resolved. Our complaints code of practice can be found here.
Kind Regards,
Steven_L
