Green Screen of Death!
I turned on my V6 box yesterday morning, and it came up ok on the TV channel I was previously watching, then when I went to the Home screen and selected Apps & Games and tried to load My Favourite Apps, the machine appeared to switch itself off. Then I got the Welcome screen, to show it was trying to reboot, and then I got the dreaded Green Screen of Death…
Having read in this forum that a V6 box rarely recovers from this, I got on the phone to Virgin Media, but during the 20 minutes I was on hold, the box did successfully reboot. All my recordings were still there, and I have watched a couple since. The only thing missing was the channel logos on the TV guide, which wouldn’t switch on, so I did a standard reboot - unplug, wait 30 seconds, plug back in - later in the day, and the logos came back.
The box has been working fine ever since, but I have 2 questions…
- Given that the box successfully rebooted itself, is it likely that I have been lucky, or should I phone up and demand a new box - and will Virgin Media agree to install one, given that the current box is now working fine?
- I have so far held off from upgrading the software to 360, as I have recordings I still want to watch, but if I do go ahead and run the upgrade, will this fix the problem by reformatting the hard drive, or is the upgrade likely to crash part way through and leave the box unusable?
Hey DaffyH3, thank you for reaching out and we are so sorry to hear about this TV issue, this will need replacing.
We will send you a DM to organise a engineer visit.
