Green screen

You may be lucky and the 360 request has not been actioned.  It's a one way request and it can't be reversed.  AFAIK you can still get a replacement V6, but VM's focus is to push the 360 as they don't have to pay a Tivo licence for your V6.

The two system are completely different, and like Marmite, some love it and some hate it.  Either way, the days of recording are numbered, it's all about streaming TV without recording.  We all have to watch those ads you know ...  ;-)

To be honest i am not to bothered either way, i just want it fixed properly and have read on these forums that the green screen of death means a hard drive failure and could/will happen again so would like a new V6 box.

A engineer did visit and said that upgrading to TV 360 will cure the fault.

This is a bit like saying "your diesel car has run out of fuel so that's why it's stopped at the roadside. Changing to an EV will solve that". Aye, but so will re-fuelling.

Whilst it's reasonable for a tech to mention TV360 and offer it, all that's required in this situation is for your faulty V6 to be swapped out for a replacement V6.

Personally, I'd wait for the staff team to respond on these boards which may take a few days. Let them check what's happened and you can make an informed decision which way to go. You'll need a replacement box in any case, but the choice of V6 or TV360 software can be yours.

japitts wrote:

Personally, I'd wait for the staff team to respond on these boards which may take a few days. Let them check what's happened and you can make an informed decision which way to go. You'll need a replacement box in any case, but the choice of V6 or TV360 software can be yours.

Will do and thanks for the responses.

Decided to bite the bullet and phone for a engineer, hate all the options just to get through to someone.

Anyway, it turns out the upgrade request did not go through even though i have the confirmation email.

Engineer booked for tomorrow morning to swap the V6 box without the upgrade.