Forum Discussion

skyuser's avatar
skyuser
Dialled in
28 days ago
Solved

green screen of death

Hey all,

Sadly got the green screen of death on my secondary virgin media box in a bedroom. Tried the usual, restart + left alone for 3+ hrs..its still the same.

Unplugged for 30+ mins, tried same as above = same result.

If a member of VM staff is around..are you able to help me sort out a  replacement please?

message reads 'DVR has detected a serious problem and is trying to fix it, do not switch off for 3 hours"

thanks 

6 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    28 days ago

    Hi skyuser,

    I'm afraid yuo are correct,  "the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”. message is commonly known as the green screen of death. It means that your hard drive has failed.

    It's not very often that the box is able to recover from this, and if by some miracle it does, then it's only a  matter of time before it fails completely.

    You should call 150 from a Vm landline or  0345 454 1111  from any other phone and select option 2 (faults).

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

  • skyuser's avatar
    skyuser
    Dialled in
    28 days ago

    Thanks, I'll try call them tomorrow, but with work its tricky to hang on the phone for long...  fingers crossed i'll get through quickly...else, i'll wait for the forum team to pick it up

    cheers!

  • skyuser's avatar
    skyuser
    Dialled in
    28 days ago

    Thank you, got through on WhatsApp. Engineer coming over tomorrow. Cheers for the help

  • skyuser's avatar
    skyuser
    Dialled in
    26 days ago

    Just an update: eng did arrive next day, swapped box, like for like set it up for us and all working well. Many thanks for the assistance :)

    • newapollo's avatar
      newapollo
      Very Insightful Person
      26 days ago

      Thanks for updating the thread. Glad it's all working again.