Not happy with my TiVo Box - had enough of Virgin and their bots - anonymous replies and pretending to resolve issues - not happy as a customer at all - will not renew my TV contract and will continue alongside others to say as it is re: an appalling, useless and not value for money service...
The Tivo is very old and if it's failing you can ask for it to be replaced with a V6.
Or is it a V6, a TV360, or a stream box?
As for not resolving issues, well that's just part of being a VM customer.
In what way are you not happy with your TiVo? Is it exhibiting any service faults? If so, you should report those and it should be replaced with a V6 as a matter of course.
Or if it's the box being very elderly & antique, I'm sure VM will only be too pleased to offer you a conversion to the TV360 platform.
If you've not renegotiated your package for a few years, which if you're still using a legacy TiVo is entirely possible, then there's a very good chance you've had a few in-contract price rises and thus a newer package may well be more cost effective.
Forum TeamHi callly9020013,
Thank you for bringing this to our attention and we're sorry to hear about your TiVo issues.
As japitts has asked above, is there something in particular that is affecting your TiVo or are you generally unhappy with the equipment?
Please reach out to us with further details so we can investigate this further with you and see what we can do.
