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When is sky sports not sky sports?

garypjackson
On our wavelength

Recently I've watched tennis on various sky channels prior to them launching sky sports tennis.  Today on my tivo box I find no sky sports tennis SD and a greyed out tennis HD which I would expect as I don't have HD

is this a fault somewhere? 

 

Using Virgin to stream live radio @ 160kbps
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newapollo
Very Insightful Person
Very Insightful Person

Hi again @garypjackson 

Sorry, I misunderstood your last post < here>  I thought you had finally made the switch and changed to a 360 box.

The tivo is an old box and is no longer issued to new customers. It  does have problems with iplayer  and red button functions.   You should be looking at  upgrading it to either a V6 or a 360.  The V6 uses the tivo interface the same as your current box, is faster, has double the storage and more apps. The red button works on all Sky Sports channels, with the exception of Sky Sports Tennis. As explained previous posts, Sky Sports Tennis multiplered button  HD streams (& additional interactive content) are provided by a different IP driven method which is only available on the newer 360 and Stream (horizon based) boxes.

So if you want that additional functionality which is available on the Sky Sports Tennis channel (and a few more apps) then you need to upgrade to 360/Stream.  With Stream boxes you can only have one per property so they are unsuitable for multi room houses plus they don't have a hard drive for recording purposes.

Dave
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newapollo
Very Insightful Person
Very Insightful Person

Hi @garypjackson 

Sky Sports Tennis HD on is on channel 520, and Sky Sports Tennis SD on 537

Tennis is also currently showing on Sky Sports Arena.

Also try pressing the red button on some of the Sky Sports channels as they are showing tennis feeds for some of the additional matches.

Dave
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garypjackson
On our wavelength

Thanks Dave!

All present and correct now. Wonder if the red button will ever work and whether we'll get catch up?

Using Virgin to stream live radio @ 160kbps

newapollo
Very Insightful Person
Very Insightful Person

Hi again Gary,

If you only have the older tivo box it might be an idea to upgrade to the V6 box - if the tivo breaks it should be replaced with a V6, or it might be worthwhile negotiating a new deal and ask for a free swap to V6.

 

Dave
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I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
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jo666
On our wavelength

@newapollo wrote:

Hi again Gary,

If you only have the older tivo box it might be an idea to upgrade to the V6 box - if the tivo breaks it should be replaced with a V6, or it might be worthwhile negotiating a new deal and ask for a free swap to V6.

 


I have V6 boxes and the red button is not working for the Sky Sports tennis channel.

Does this mean I have to change to 360 box, which I have previously avoided?

japitts
Very Insightful Person
Very Insightful Person

V6 supports red-button multi-streams for (IIRC), cricket, golf & F1

The recently-launched multi-streams for football & tennis are currently exclusive to TV360. I don't think that will change, but only VM will know for sure. Users who have V6 and want this, will have to put this into the melting pot of pros & cons between the two platforms.

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jo666
On our wavelength

Thanks for your suggestions.

Eventually managed to speak to a technician at VM 3 hours ago after 3 calls and jumping through their hoops responding to online help text (Grrrr...)

Spent 30+ minutes attempting to get the technician? to understand the problem.  Now awaiting a response....

So - no further forward.  Why oh why don't they make their technicians? aware of likely current issues?  I encounter this craziness every time I have an issue.

nodrogd
Very Insightful Person
Very Insightful Person

The Sky Sports background app on the V6 boxes can only pick up additional (highly compressed) SD broadcast streams provided by Sky. Sky are not providing these streams for Sky Sports Tennis. The Horizon boxes (V360 & Stream) now have an updated app that pulls multiple HD streams (& additional interactive content) off an IP driven circuit. I think it unlikely that Sky will develop an updated app for the ageing TiVO platform. They have been doing the same with their own Sky+ customers, who now have far less facilities than those with SkyQ or Sky Stream.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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jo666
On our wavelength

@nodrogd wrote:

The Sky Sports background app on the V6 boxes can only pick up additional (highly compressed) SD broadcast streams provided by Sky. Sky are not providing these streams for Sky Sports Tennis. The Horizon boxes (V360 & Stream) now have an updated app that pulls multiple HD streams (& additional interactive content) off an IP driven circuit. I think it unlikely that Sky will develop an updated app for the ageing TiVO platform. They have been doing the same with their own Sky+ customers, who now have far less facilities than those with SkyQ or Sky Stream.


So the issues with VM V6 box and Sky Tennis is down to Sky, not Virgin Media?

Looks like the only option if I want to watch tennis is to change to VM 360 box.  Frustrating!

Hey garypjackson, thank you for reaching out and I am sorry to hear this.

Does any red button features work for you at all?

What happens when you try and press the red button, is it only tennis is still happening with? 

Matt - Forum Team


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