Forum Discussion

STEVECLEM66's avatar
STEVECLEM66
Joining in
3 months ago
Solved

Tivo box cannot receive Netflix

Hi,

We went to watch a show on Netflix last night and when we tried to play it we received the attached message. When I try to access Netflix on Channel it says the TV box no longer supports Netflix. (It's an old version TIVO box).

Can you send me a new box please?

Thanks,

Steve

 

 

[MOD EDIT: Post split to create own thread]

  • japitts's avatar
    japitts
    3 months ago

    STEVECLEM66 

    Be very careful what swap you get here, there are 2 very different paths you can take.

    1: An upgrade to a V6. This runs the same TiVo-software as your current box, just on much newer hardware that's a lot quicker and supports more streaming apps & recording tuners.

    2: A swap to a TV360 - this is the same physical box as the V6 but runs very different software, equivalent to comparing Apple with Android.

    VM will proactively offer option 2, but be aware TV360 is fundamentally not TiVo, whereas a V6 is. Just be aware.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 months ago

    Hi STEVECLEM66 

    You should have received either a letter or email (picture below) around the end of September advising of the need to swap out your box if you wanted to continue watching netflix.

    You can either regrade online via the following link https://www.virginmedia.com/tvupgrades  or wait a day or two for a member of the forum team to pick this up for you. (It might be longer with it being a weekend)

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    3 months ago

    Hi STEVECLEM66 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've encountered 😔

    In order to arrange swapping your box to TV 360 , we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • builderbear-68-'s avatar
      builderbear-68-
      Joining in
      22 days ago

      Hi 

      Do you have to swap to the TV360 or can we just upgrade the V6

       

      Regards

      • japitts's avatar
        japitts
        Very Insightful Person
        22 days ago
        builderbear-68- wrote:

        Do you have to swap to the TV360 or can we just upgrade the V6

        The V6 supports Netflix, there is no need to have a TV360 to use Netflix.

  • japitts's avatar
    japitts
    Very Insightful Person
    3 months ago

    STEVECLEM66 

    Be very careful what swap you get here, there are 2 very different paths you can take.

    1: An upgrade to a V6. This runs the same TiVo-software as your current box, just on much newer hardware that's a lot quicker and supports more streaming apps & recording tuners.

    2: A swap to a TV360 - this is the same physical box as the V6 but runs very different software, equivalent to comparing Apple with Android.

    VM will proactively offer option 2, but be aware TV360 is fundamentally not TiVo, whereas a V6 is. Just be aware.