TiVo box replaced two days ago hasn’t fixed problem

[withnail69]

I called an engineer out two days ago as my box was freezing up and restarting itself. Engineer didn’t troubleshoot just replaced box and left. I’m watching my first recording since and it’s stuttering with interference and buffering etc. the box says signal is 100% what’s my next move?

[japitts]

To be fair, if a TV box is regularly restarting, there's very little troubleshooting can be done and it's almost certainly faulty - thus a replacement is an unsurprising result.

Your next move if you have a service fault is to report the fault and get another tech visit out, but having said that.. you can make some basic attempts at identifying the cause of the issue, which sounds like a possible HDD problem.

If live TV is fine (you've hinted at it, but not explicitly said so - is it?), then try pausing this for a short time and watch delayed. Now view that "recorded" programme - is that breaking up? HDD failure if so.

[withnail69]

This is exactly it. Live is fine but rewinding even for a second it breaks up. Why does a nee book installed by engineer have a HDD failure

[withnail69]

New box

[Carley_S]

Hi @withnail69 

Welcome back to the community forums 

Sorry to hear that you're still having issues with your set top box. 

I can see on the systems at our side that you've since been in touch and have an appointment schedule to look into this further. 

Please do keep us updated with how you get on.