cancel
Showing results for 
Search instead for 
Did you mean: 

Loss of sound on some channels

jjalexan
Joining in

We have an issue whereby the sound on some channels and apps is not available. The channels are ITV (incl 1,2,3 & 4), 5 USA, 5Star, Really and others. The apps are BBCiplayer, ITVX, Prime and UTube. Does anyone know how to resolve this, thanks.

1 REPLY 1

japitts
Very Insightful Person
Very Insightful Person

What device are you using - is this a VM TV box or something else? If it's a VM box, which one? V6. Stream or TV360?

https://www.virginmedia.com/care/tv-fault/which-tv-box 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks