Loss of sound on some channels

Question

We have an issue whereby the sound on some channels and apps is not available. The channels are ITV (incl 1,2,3 &amp; 4), 5 USA, 5Star, Really and others. The apps are BBCiplayer, ITVX, Prime and UTube. Does anyone know how to resolve this, thanks.

japitts · Answer

What device are you using - is this a VM TV box or something else? If it's a VM box, which one? V6. Stream or TV360?https://www.virginmedia.com/care/tv-fault/which-tv-box&nbsp;

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Loss of sound on some channels

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