Forum Discussion

tonyO's avatar
tonyO
On our wavelength
25 days ago
Solved

No Sound on Just 2 Channels

I've 2 x 360 boxes. Turning them both on earlier l had a picture but no sound on either channel 502 or 507. Every other available channel  was fine for both picture and sound.

Contacted Virgin and dealing via the chat box, was asked to re boot, check all the cables, and change the audio settings to PCM 5.1, no joy. After reading similar problems on here l later also tried changing to PCM 2.0.

My problem has been passed up the line to hopefully be rectified within 5 days.  Has anyone out there got any ideas. Seems very strange just affecting 2 channels out of so many

 

10 Replies

  • tonyO's avatar
    tonyO
    On our wavelength
    25 days ago

    Sorry, just an add on, for about a minute on both tvs, we get very, very  short burst if sound then nothing more

  • Sony2's avatar
    Sony2
    Settling in
    25 days ago

    Exactly same problem as you, no sound on 502 and 507. Unusually if I select view program from the start there is sound, when I return to live feed no sound. Tried everything Virgin recommended but no joy. Passed up to the next technical team

  • roy247's avatar
    roy247
    Hero
    25 days ago

    Hi TonyO and Sony2,

    If you could say where you are that might help in pointing to an area problem.

    No problems here in South Manchester have you tried calling the automated faults line for any existing issues in your area that could be the cause: 0800 5610061.

     

    • tonyO's avatar
      tonyO
      On our wavelength
      25 days ago

      tonyO...l'm in St. Helens on Merseyside and before l got as far as the chatline they'd said there were no reported faults in my area

  • newapollo's avatar
    newapollo
    Very Insightful Person
    24 days ago

    The above may be tied in with an earlier issue which affected Sky Sports Premier League HD (ch 502) and Sky Sports Cricket HD (ch 504) which had a black screen and no sound  on  the TV360, V6 and tivo boxes.  

    The SD versions of those channels were unaffected and working correctly. The UHD channels were also unaffected.

    The Stream/Flex boxes were probably affected too although nobody has posted about the loss of those channels in that forum.

    The issue was flagged to VM's network engineering teams by forum moderators, and Ticket F011896758 was raised.  The issue was resolved around 2:30pm

    • tonyO's avatar
      tonyO
      On our wavelength
      24 days ago

      Yes, can confirm problem fixed. Thank you to whoever

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        22 days ago

        Hi tony0, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you were affected by a recent fault. This was raised, investigated and resolved so we're happy things are working for you again. 

        If you have any further issues, don't hesitate to pop back to us in the Community. 

        Many thanks,